The Fort Hood Identification Card Facility has officially changed locations to better suit the needs of personnel coming on the installation for an ID.
The office, which handles ID cards for Soldiers, families, Department of the Army civilians and retirees, moved to Building 130, located at the corner of T.J. Mills Boulevard and Battalion Avenue, Tuesday, without disrupting scheduled appointments.
“The new location is absolutely great,” Rick Nieberding, chief of the Military Personnel Division, said. “It is a stand-alone facility dedicated to the ID card operation, to include the waiting area.”
Nieberding explained that the office, which was formerly housed inside the Copeland Center, now has much more space, privacy and a dedicated waiting area. The former office was a large room with cubicles. Now, business is conducted inside offices.
The building also includes a large parking lot, much closer to the building, which makes it more accommodating for customers with mobility issues.
“Bottom line – the physical environment is the biggest change,” Nieberding said. “We will still provide the same services that we provided in the Copeland Center, but more efficiently and effectively.”
In addition to the ID Card Facility, the Retirement Services Office has also moved to Bldg. 130.
“This enhances our ability to assist our retirees and soon-to-be retirees as we now have private offices to better accommodate our customers,” Nieberding explained.
The ID card office is currently operating by appointments only to help control the number of customers visiting the facility and better protect its employees and customers. Face masks are required and social distancing requirements are enforced.
“To reduce the numbers of customers in our waiting rooms, we ask that customers with appointments arrive no earlier than 10 minutes prior to their appointment,” he said. “If a customer arrives too early for their appointment, it puts a strain on the waiting area and challenges our ability to social distance.”
The MPD chief said Soldiers should be going through their brigades to coordinate Common Access Card issue and pin reset. Those requiring IDs can make an appointment at https://idco.dmdc.osd.mil/idco. Customers can search for an appointment by clicking the ID Card Office Locator & Appointments tab and follow the prompts within the system. He said Bldg. 130 will be the only location on Fort Hood to schedule an appointment. College students with expiring IDs must show proof of enrollment as a full-time student in order to obtain a new ID.
Since many people have expiring IDs, the Under Secretary of Defense for Personnel & Readiness has extended the temporary policy guidance through June 30, 2021, which will allow ID card holders time to make an appointment without losing their base access or benefits.
The phone numbers to the ID Card Facility remain the same. Customers can call 254-288-3645 with any question they may have.