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Avoid the wait; make your online ID card appointment today

Email   Print   Share By Margaret Whitten, Chief, IOP Branch
February 10, 2011 | Editorial
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In this file photo, Spc. Richard Howard, a human resources specialist with III Corps STB, updates Defense Enrollment Eligibility Reporting System information for Sgt. 1st Class Shane Poche, the Operations NCO for Co. B, 256th Infantry Brigade STB, Sept. 10. Sgt. 1st Class Roger M. Dey, USF-I Public Affairs
Since April 2010, walking in and waiting for an identification card has been a thing of the past at the Copeland Soldiers Service Center. With the creation of an online appointment system, family members, Department of Defense employees, contractors and retirees have the capability to plan ahead and schedule appointments at their convenience. With the appointment system, customers can be in and out in as little as 30 minutes compared to an average wait time of an hour or more. Customers also have the added convenience of renewing their ID cards 90 days prior to the expiration date. It is not necessary to wait until the card is ready to expire. The only exception to this is an active-duty Soldier who is separating or retiring. These Soldiers should see their unit personnel office for more information.

Customers must schedule appointments by visiting the Fort Hood website at, and follow the prompts. You can also view the required documentation at this link. Customers without access to a computer system can call 553-4444 for assistance in scheduling appointments, or to hear the documents required for the desired services. If unable to keep a scheduled appointment, customers should call ahead and cancel it, so we can service other customers. Alternately, customers can access the website to cancel or reschedule an appointment.

Due to Homeland Security Presidential Directive/Hspd-12, all patrons over the age of 18 are required to present two forms of identification; one must be a valid, unexpired, state or federal-issued photo ID. The other form of ID can be a birth certificate, social security card, or any other state or federal-issued ID. For a listing of acceptable forms of Identification please contact the ID Card Office or access the website.

Effective July 15, 2010, Directive-Type Memorandum (DTM) 08-003 requires all individuals to present documentation from the local security office(s) or sponsor confirming when a Common Access Card/ID card is reported lost or stolen. This requirement is applicable to all CAC/ID cardholders. Fort Hood Form 7006 can be obtained at the ID card facility, located in the Copeland Center, at the Military Personnel Center, located in Bldg. 130, or online under the Phantom Forms website. Contractors and DoD employees are required to have their duty organizationís security officer sign the form before receiving a replacement card. Family members are required to have the sponsor sign FH Form 7006. In the absence of the sponsor, a valid power of attorney is required.

Soldiers who have reported lost or stolen CACs must have the unit commander or first sergeant sign FH Form 7006 in block 10a, and return it to the servicing ID card agent for scanning into the DEERS/RAPIDS system for issuance of a replacement card. This replaces the requirement for a counseling statement to be presented.

Sponsors must accompany family members for the issuance of an ID card. In the event the sponsor is unavailable, the family member must use a power of attorney. However, the sponsor must take care in ensuring that the POA is a General or Special with ID Cards/DEERS/RAPIDS authorization.

Soldiers assigned to a unit under PSDR-modular or Brigade Combat Team will receive their CAC support from their brigade S-1. Soldiers not assigned to a PSDR-enabled unit will make ID card appointments at the MPC by calling 288-3866, or accessing the ID card website and selecting Military Personnel Center (service member only).
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